Nordson Product Assembly, a global leader in Product Assembly, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Aftermarket Manager will lead a team of Field Service Technicians, Inside Sales, Technical Service and potentially Customer Service. The position involves interaction with current customers, collaborating with Sales Manager, Product Line managers and internal stakeholders at multiple levels. The ideal candidate will be comfortable with analyzing data and using data to create relevant goals and objectives to grow revenue.

Essential Job Duties and Responsibilities

• Collaborate with the Director and Sales Managers in defining key performance indicators (KPIs) to be achieved for the area of ​​responsibility, with particular attention to service quality, speed of response, customer satisfaction, and profitability.
• Define, collect and create analyses and regular reports. Measuring the KPIs against the results achieved, defining and implementing measures to ensure goal achievement.
• Contribute to sales goals by working closely with sales and executing value-added activities as directed by the company.
• Define, implement and execute AMER aftermarket initiatives for training, service, maintenance and spares in close cooperation with sales around specific PA equipment.
• Develop and implement suggestions for optimizing departmental structures and processes regarding service quality, efficiency and profitability as well as customer satisfaction and loyalty.
• Communicate business strategy and goals to create the right expectations.
• Approval of business trips and travel expense reports.
• Carrying out performance appraisals of employees.
• Identify areas requiring new training or qualifications and ensure all technicians have the same technical competency of PA product lines and applications.
• Ensuring the implementation of specifications from relevant technical standards, industry standards and Nordson regulations as well as compliance with the safety regulations, if necessary, order and product changes.
• . Realization of quality and delivery goals while taking economic efficiency into account.
• Department-specific activities (day-to-day business):
• Performing the installation and commissioning of Nordson systems.
• Performing preventive maintenance and repair on demand on Nordson equipment.
• Carrying out customer tests in the lab and at customers.

Education and Experience Requirements

• Bachelor’s degree or equivalent experience is required. College degree is preferred.
• 3-5 years of customer-facing experience including but not limited to sales or customer service.
• Prior customer service/sales experience is a plus.
• Experience with Adhesive Dispensing Equipment and parts is preferred.
• Experience in industrial sales is preferred.
• Experience with SAP/C4C or other CRM contact management system is preferred.

Skills and Abilities

• Strong experience in leading teams.

• Sound experience in installation, service, maintenance or similar areas.
• Experience in improving processes and efficiency, including anchoring these improvements through effective change management and through the application of lean management tools.

• Good negotiation, communication and presentation skills.

Working Conditions and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Estimated Less than 50%

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Product Assembly

Nordson Product Assembly is the leader in precision dispensing, fluid management, and related technologies. We serve the Product Assembly end market to improve production efficiency and product quality for a variety of product manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Product Assembly is a global team that works to create adhesive dispensing solutions that deliver precise and reliable application while optimizing material use and lowering production costs for markets like appliances, automotive & e-mobility, bookbinding, electronics, filter manufacturing, paper, wood, construction and many more. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Product Assembly. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.