Service Desk Support Technician, Peachtree City, Georgia
When you join our team as a Service Desk Support Technician, you will be the first point of contact for end-users, providing friendly, efficient, and thorough support to maintain and optimize technology in a manufacturing environment.
We
are seeking a dedicated IT Service Technician with a strong focus on customer
service to support our operations across the US and Canada. This role will include
both remote and onsite support, ensuring prompt, effective assistance across
our mill locations. The ideal candidate will not only possess technical
expertise but also a commitment to delivering an exceptional user experience.
This role will require you to come into our regional corporate office in Peachtree City, along with travel to our various operations as needed.
What You’ll Do
- Provide hands-on support for PCs, printers, mobile devices, network equipment, and other IT assets, responding quickly to user needs with a focus on customer satisfaction.
- Install, configure, and maintain software, applications, and hardware to ensure seamless operations and a positive user experience.
- Serve as a primary contact for troubleshooting, answering user questions, and resolving issues in a friendly, patient manner.
- Guide users on how to effectively utilize new software and equipment, providing orientation and ongoing support as needed.
- Maintain clear records of IT assets, proactively managing inventory to ensure all locations have the resources they need.
- Collaborate closely with other IT teams to escalate and resolve more complex issues, enhancing the overall user experience.
- Enforce security protocols and company IT standards to protect systems and user data.
- Travel to various mill locations to provide onsite support when needed, building strong relationships and supporting technology needs directly.
- Participate in scheduled After Hours Support program.
What You Offer
- 3-5 years of experience in IT support or service desk roles within an enterprise environment.
- Post-secondary education in a technical field is preferred.
- Proficiency with Microsoft products, WAN/LAN networks, and IT support tools.
- Experience with commonly used IT systems and tools, including operating systems, phone systems, and various hardware and printer brands.
- Experience supporting mobile devices (Apple and Samsung)
- Valid driver’s license and reliable transportation; willingness to travel as required.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an asset.
- Exceptional interpersonal, communication, and customer service skills, with the ability to empathize with end-users and understand their experiences.
- A positive, proactive, and solution-oriented approach to problem-solving, with strong attention to detail.
- Adaptability to both remote and onsite support environments, working effectively in a team-oriented setting.
- Dedication to staying up-to-date on industry developments, with a genuine interest in improving the user experience.
Who We Are
Interfor is a growth-oriented forest products company, operating in all major forest products markets across North America. We offer one of the most diverse lines of wood products to customers around the globe, produced in safety-focused, world-class facilities. We strengthen and contribute to the local economies, build value for our employees and customers, and operate with world-leading sustainable forest management practices. We are proud to produce sustainable building materials that contribute to a healthy and sustainable future. Check out www.interfor.com to learn more about our approach to sustainability.
Interfor is one of the largest forest products companies in the world and we’re growing in exciting directions. Come be a part of our success! #StartHereGoFar
What We Offer
Interfor builds value for our employees by providing a career where they can contribute, grow, and prosper. We offer a competitive salary, based both on what you bring to the role and benchmarked to market conditions. You’ll also get a competitive benefits package including:
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Group Benefit Programs (Employee Medical, Dental, Vision Plans)
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Short Term Disability Insurance
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Long Term Disability Insurance
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Life and AD&D Insurance
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Additional (Employee Paid) Life Insurance
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HSA Medical Plan with Employer Match
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Supplemental Insurance (Accident, Hospital & Critical Illness)
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401(k) Matching Plan
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Participation in our Employee Share Purchase Plan (ESPP)
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Participation in our Short-Term Incentive Plan (STIP)
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Paid Vacation
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Employee Assistance Program
We want you to grow your career with Interfor. With our industry leading training programs and track record of promoting from within, you’ll have plenty of opportunities to ‘Start Here. Go Far.’ Check out our Employee Development Programs to learn more at www.interfor.com/careers.
We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. All applicants offered a position must successfully complete a pre-employment drug test and background check. Interfor is an Equal Opportunity Employer building a capable, committed, diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual identity, gender, national origin, protected veteran status, or disability.