Technology Specialist Job Description

Technology Specialists are responsible for providing direct technical support and maintaining district technology equipment and systems. They serve as the primary technical support personnel for resolving technology-related issues encountered by students, faculty, staff, and administrators.

Technology Specialists are expected to develop and maintain the technical knowledge and troubleshooting abilities necessary to support a wide range of district technology needs.

Technical Support and Troubleshooting

• Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and peripheral device issues.
• Respond to, document, and resolve technical support requests through the district's help desk system.
• Provide technical assistance to students, faculty, staff, and administrators.
• Perform routine maintenance, repairs, updates, and troubleshooting of district-owned technology equipment.
• Escalate complex technical issues to the Technology Coordinator when necessary while actively participating in the troubleshooting and resolution process.
• Research technical problems and develop effective solutions.

Technology Equipment and Inventory Management

• Receive, process, configure, label, and inventory district technology equipment.
• Prepare and deploy computers, laptops, Chromebooks, printers, and other technology devices.
• Maintain accurate inventory records, including equipment assignments, locations, and asset information.
• Assist with equipment replacement, reassignment, collection, and disposal in accordance with district procedures.
• Inspect, clean, repair, and prepare equipment for continued use or redeployment.
• Assist with maintaining organized technology storage areas and equipment supplies.

Systems and Infrastructure Support

• Assist with the installation, configuration, and maintenance of district technology systems and network equipment.
• Troubleshoot device level network connectivity, wireless access, printing, and related infrastructure issues.
• Assist with user account management, password resets, and access-related requests in accordance with established procedures.
• Install, configure, and update district-approved software and applications.
• Support classroom technology, including interactive displays, projectors, audiovisual equipment, and instructional devices.
• Perform preventative maintenance and routine system checks.

Documentation and Communication

• Maintain accurate records of technical support requests, troubleshooting steps, repairs, and resolutions.
• Document recurring technical issues and contribute to departmental troubleshooting resources.
• Communicate professionally with users regarding technical issues, service requests, and resolutions.
• Provide basic technical instructions and guidance to help users operate district technology effectively.
• Notify the Technology Coordinator of significant technical issues, recurring problems, security concerns, or equipment needs.

Professional Development and Team Collaboration

• Participate in training, mentoring, and professional development activities coordinated by the Technology Coordinator.
• Continuously develop technical knowledge, troubleshooting skills, and problem-solving abilities.
• Collaborate with fellow Technology Specialists to resolve complex issues and share technical knowledge.
• Demonstrate initiative in researching, diagnosing, and resolving unfamiliar technical problems.
• Assist team members and support districtwide technology initiatives as assigned.
• Follow established departmental procedures, security practices, and service standards.

Work Environment

The Technology Specialist works in a PK–12 public school environment, providing technical support across classrooms, administrative offices, computer labs, and other district facilities. The position requires frequent travel between schools and district locations to install, maintain, troubleshoot, and repair technology equipment and systems.

Work is performed in a variety of indoor environments, including offices, classrooms, technology storage areas, and network equipment rooms. The position requires the ability to work independently and collaboratively while managing multiple tasks and responding to changing technical support needs.

The Technology Specialist regularly interacts with students, teachers, administrators, and support staff and must maintain professionalism, confidentiality, and a customer-service-oriented approach.

Occasional work outside normal business hours may be required to address critical technology issues, perform system maintenance, support district events, or complete technology projects without disrupting instructional operations.

Physical Requirements

The Technology Specialist must be able to perform the physical activities necessary to install, maintain, transport, and troubleshoot technology equipment throughout district facilities. Physical requirements may include:

• Lifting and Carrying: Occasionally lifting, carrying, pushing, or pulling technology equipment and materials weighing up to 50 pounds, with assistance or appropriate equipment when necessary.
• Standing and Walking: Frequently standing and walking throughout school buildings and district facilities while performing technical support duties.
• Bending and Reaching: Regularly bending, kneeling, crouching, reaching, and working in confined or restricted spaces to access equipment, cables, and network connections.
• Climbing: Occasionally using approved ladders or step stools to access technology equipment installed at elevated locations.
• Manual Dexterity: Using hands and fingers to operate computers, tools, connectors, cables, and other technology components requiring precise movements.
• Visual and Auditory Abilities: Having sufficient vision and hearing, with or without reasonable accommodation, to inspect equipment, identify technical issues, interpret system indicators, and communicate effectively.
• Equipment Transportation: Moving computers, printers, monitors, interactive displays, and other technology equipment between classrooms, offices, and district facilities using appropriate handling methods.
• Computer Usage: Performing tasks requiring extended periods of computer use, including troubleshooting, system configuration, documentation, and help desk ticket management.

Attendance Expectations

• All Technology Department employees are expected to report to work on time and adhere to their assigned work schedules.
• Employees are expected to remain available and actively perform their assigned duties throughout their scheduled work hours.
• Employees must follow all district policies regarding attendance, leave, and work schedules.
• Employees are responsible for managing their time effectively to ensure assigned responsibilities and service requests are addressed promptly.

PERFORMANCE FACTORS:

• Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Interaction with Others: Ability to maintain, on a regular and consistent basis, relationships that are characterized by high expectations, teamwork, and collaboration. Ability to be flexible relative to daily routines. Ability to demonstrate sensitivity to the differences among diverse populations.
• Concentration: Ability to maintain workflow and thought processes in the presence of frequent distractions. Ability to ignore irrelevant sights or sounds and intrusive thoughts or stimuli. Ability to manage multiple tasks simultaneously with only few or no errors.
• Stressful Circumstances: Ability to produce quality work when short or unexpected deadlines are presented. Ability to adjust work processes without incident when new and unexpected directions are given relative to a project that may be in process. Ability to maintain composure and not compound a situation when interacting with persons who may be angry, demanding or otherwise less than polite.
• Independent Judgment: Ability to complete work tasks without being given precise directions relative to work steps or the final project.
• Organizational Skills: Ability to establish priorities, simultaneously manage multiple tasks; and deliver a quality work product by a designated deadline.
• Public Contact: Ability to communicate professionally and effectively, both verbally and in writing, with superiors, colleagues, parents, and other individuals within the external of the school system. Ability to demonstrate professionalism while interacting with others and to maintain constructive working relationships.
• Attendance and Dependability: Ability to report to work at the scheduled time and to seldom be absent from work. Demonstrate prompt and regular work attendance. Process appropriate paperwork to authorize absences in accordance with school system procedures. Ability to complete work in a timely, accurate manner and to be conscientious about work performance.

Evaluation: Performance will be evaluated annually by the Technology Coordinator or designated supervisor in accordance with Policy GBI – Evaluation of Personnel.

FLSA Status: Non-exempt