Position Summary

Maintain customer satisfaction by assuring that all orders meet customer requirements.

General Purpose

Process customer orders from receipt through shipment and delivery, including processing, tracking, editing, adjustments, and communication.

Role Qualifications

• Must have strong interpersonal development skills, able to handle customer and consumer issues, decision-making skills, analytical skills, strong work ethic, open to new ideas, self-starter and able to work with cross functional team members in a challenging environment.
• Must have good verbal and written communication skills.

Position Responsibilities

• Crider, Inc. requires all employees to comply with and support all Food Safety and Quality policies, programs, and procedures to ensure our products meet and exceed consumers’ expectation
• Communicate with customers, sales representatives, brokers, etc. over the telephone to communicate customer order status and/or adjustment where necessary in a timely, pleasing, and efficient manner
• Receive, enter, and track customer orders to insure timely shipments and correct billing.
• Verify that customer is not on credit hold before accepting an order and notify sales representative if a problem exists.
• Verify that order meet our specified lead times
• Publish and distribute an open order report, which includes new orders, pick-up or delivery dates, purchase order numbers, inventory status, scheduled and actual production, and orders that have been delivered
• Handle all product complaints with end users to assure proper resolution.
• Work directly with Sales team to ensure successful execution of Crider customer policy
• Process sample order requests from the sales field

Essential Skills and Experience

• Bachelor’s degree in Business, Marketing or Sales preferred
• Must be able to organize and manage multiple priorities
• Computer knowledge. Must know excel, word, power point and Macola (preferred)
• Ability to maintain sensitive and confidential information
• Ability to recommend and implement areas for continuous improvement
• Knowledge of products and services sufficient to answer routine customer questions
• Knowledge of general office procedures sufficient to work with and coordinate activities with other employees
• Strong persuasion skills
• Strong analytical skills
• Strong customer orientation
• Superior interpersonal skills
• Commitment to company values

Preferred Relevant Skills and Experience

• Prior customer service experience preferred but not necessary
• Advanced computer efficiency

Positions reporting to this person

None

General Sign-Off: The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies. The company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “AT- WILL.” Qualified employees who, because of a physical or mental impairment that significantly limits a major life activity, require a reasonable accommodation to perform the essential functions of this position should notify their Manager or Human Resources.

Food Safety Sign-Off: All team members at Crider Foods must adhere to our food safety requirements and must report food safety problems to management. All attempts should be made to ensure that the written and digital records are documented at the time the activity is performed, legible, clear, concise and suitably authorized (not falsified) by those undertaking monitoring (documented work tasks). This position may be responsible for the inspection and verification of records.

“We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.