· Communicate with customers, sales representatives, brokers, etc. to communicate customer order status and/or adjustment where necessary in a timely, pleasing and efficient manner

· Receive, enter, and track customer orders to ensure timely shipments and correct billing

· Verify that customer is not on credit hold before accepting an order and notify sales representative if a problem exists

· Verify that orders meet our specified lead times

· Publish and distribute reports requested by the Sales team and customers to include information regarding new orders, pick-up or delivery dates, purchase order numbers, inventory status, scheduled and actual production, and orders that have been delivered

· Handle all product complaints with end users to assure proper resolution

· Work directly with Sales team to ensure successful execution of Crider customer policy

· Process sample order requests from the sales field